Working with trauma-exposed populations in conflict and post-conflict situations demands a high degree of focused compassionate action. Humanitarian aid workers may have little support in the field, yet need to be highly competent in devastating situations. Over time, the cumulative and unremitting stress they face may wear down personal and professional resources and resilience.

Stress, if not dealt with wisely, is known to adversely affect job performance, compromising overall efficiency and effectiveness in service delivery. Ultimately, their beneficiaries will bear the burden of this “unmanaged stress.”

Marcia Jacobs Consulting provides psychological/social support to humanitarian relief personnel working under highly demanding conditions. Our goal is to assist them in finding and mobilizing their inner resources, and in moving from feelings of helplessness to finding connection and empowerment.

We know from our extensive experience that this increases effectiveness and job satisfaction. “Managed stress” means better service for recipients of humanitarian aid.